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We are here to help you with your home mortgage so you can focus on your life and family.

Customers in FEMA-declared disaster areas, who have been impacted by the storm

Depending on your loan type and the nature of your hardship, we have a number of ways to help. Please call us at 855-690-5900 to confirm if you are eligible for:

  • A temporary reduction or suspension of payments. We refer to this as a “forbearance” and once the time period ends, you may have different options to catch up on past due payments.
  • Late fee forgiveness
  • Suspended adverse credit bureau reporting for a period of time
  • Temporary removal of “check by phone fees” so you can pay the way that’s most convenient
  • Meetings with specialists in your area who can provide in-person assistance and hazard insurance check endorsement (times and dates to follow)
  • Suspension of active foreclosure, or the initiation of new foreclosure on your home


Please be sure to call us so that we can confirm specific support for you personally, depending upon your loan type and the nature of your hardship. You can reach us at 855-690-5900 every Monday to Friday, from 8am to 10pm EST, as well as Saturdays from 9am to 6pm EST. You can also email us at storm@FreedomMortgage.com. We will do our best to help you in every way that we can.

Would you like to help those affected by the recent storms? Consider making a contribution to the American Red Cross to help restore stability to those who have lost their homes in the wake of the unprecedented disaster caused by the recent hurricanes.